According to the tag crm systems, the following results have been found:
There is a joke that the entire world economy is held together by Excel. And you can't even imagine how much truth there is in this joke! Seven years ago, we wrote an article about the unequal battle between Excel and CRM systems. During this time, CRMs have become even more functional and accessible, MS Office has left Russia, new solutions do not quite measure up to the main spreadsheets — in general, it seems the question should have been closed. However, in October, at one of the IT conferences, I witnessed, and then became an involved participant in, a debate about how bad it is without Excel. The complaint came from the technical director of a fairly decent company: he said that he couldn't achieve an accounting masterpiece on other spreadsheets like the one built in Excel. At the same time, he completely denied the existence of accounting systems and CRMs, arguing about stability and security.