People are Stupid

"I can't believe how stupid people are" - this thought crossed my mind as I left DNS after spending twenty minutes returning a faulty cooling system. To clarify, my complaint is not about the employee who assisted me, but rather about the customers who incessantly bothered him with their idiotic questions.

Someone comes up with a flash drive and asks: “Is 64 GB a lot or a little?”
Then a guy brings a mouse to the checkout and inquires: “What’s the length of the cable? Do you have a longer one?”
Then someone barges in with two Wi-Fi extenders from the same price range and asks: “Which one should I take?”

During those twenty minutes, I thoroughly lost faith in humanity and simultaneously began to respect retail workers even more. Because enduring this for the entire workday requires iron restraint and nerves of steel.

And no, I’m not saying that asking questions to a store employee is something bad. It’s perfectly normal to ask questions. But, damn it, we live in an age where everyone has a computer with internet access in their pocket. Spending a couple of minutes to Google basic information is really not a problem. Especially now, when neural networks can answer such everyday questions with nearly one hundred percent accuracy.

And we are talking about computer technology — items that are practically in every home. These aren’t car parts, where it’s actually common to delegate everything to auto services, and a large percentage of people objectively know nothing about the subject. Here, the questions are at the level of “a lot or a little,” “shorter or longer,” “which one is better” — without any context, requirements, or understanding of what is actually needed.

And with all this, it’s particularly strange that we have virtually no social advertising aimed at improving computer literacy. After all, it’s precisely these people — who can’t even type a question into a search engine — who most often fall victim to phone scammers and willingly transfer their money to them.

And then the familiar farce begins: instead of fighting the root cause, the state, under the pretext of "protecting citizens," drives everyone into the MAX messenger, where, supposedly, there are no scammers. Although the problem is not with the platform. The problem is that people do not know how to use basic digital tools and do not understand how the modern environment works at all.

But it's difficult, long, and ineffective for reports to fight this. It's easier to create a "safe corral," call it care, and pretend that the issue is resolved...

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